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About

 

PRIVACY POLICY

  1. Introduction

    1. At Atelier Molayem, we are committed to protecting the privacy and security of our customers and website visitors. We deeply appreciate and respect the importance of privacy. If you have any questions about how we protect your privacy, please email us at mail@ateliermolayem.com .

    2. This policy applies when we act as a controller of personal data; in other words, when we determine the purposes and means of the processing of that personal data.

    3. We use cookies on our website. To the extent that these cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our site.

  2. The personal data we collect

    1. In this Section 2 we have outlined the general categories of personal data that we process.

    2. We may process data that allows us to contact you ("Contact Data"). Contact data may include your name, email address, telephone number, postal address, and/or social media account identifiers. The source of the contact data is you. If you log in to our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.

    3. We may process your website user account data ("Account Data"). Account Data may include your account identifier, name, email address, company name, account creation and modification dates, website settings, and marketing preferences. The primary source of Account Data is you, although some elements of Account Data may be generated by our website. If you log in to our site using a social media account, we will obtain elements of Account Data from the relevant social media account provider.

    4. We may process information relating to our customer relationships ("customer relationship data"). Customer relationship data may include your name, company name, contact details, your classification/categorization within our customer relationship management system, and information contained in or relating to communications between you and us. The source of the customer relationship data is you.

    5. We may process information relating to transactions, including purchases of goods and/or services, you conduct with us and/or through our website ("transaction data"). Transaction data may include your name, contact details, payment card details (or other payment details), and transaction details. The source of the transaction data is you and/or our payment service provider.

    6. We may process information contained in or relating to any communications you send to us or that we send to you ("communications data"). Communications data may include the content of the communication and metadata associated with the communication. Our website will generate metadata associated with communications made using the website's contact forms.

    7. We may process data relating to your use of our website and services ("usage data"). This usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, pages viewed, and website navigation paths, as well as information regarding the timing, frequency, and pattern of service use. The source of this usage data is our analytics tracking system.

  3. Purpose of the processing and legal bases

    1. In this Section 3, we have set out the purposes for which we may process personal data and the legal basis for the processing.

    2. Operations - We may process your personal data for the purposes of operating our website, processing and fulfilling orders, providing our services, supplying our goods, generating invoices, bills, and other payment-related documentation, and credit checking. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, our services, and our business.

    3. Publications - We may process your account data for the purpose of publishing it on our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is consent.

    4. Relationships and communications - We may process contact data, account data, customer relationship data, transaction data, and/or communication data for the purposes of managing our relationships, communicating with you (excluding direct marketing) by email, SMS, post, fax, and/or telephone, providing support services, and managing complaints. The legal basis for this processing is our legitimate interests, namely communicating with our website visitors, service users, individual customers, and customer staff, maintaining our relationships, enabling the use of our services, and the proper administration of our website, services, and business.

    5. Personalization - We may process account data and/or usage data for the purpose of personalizing the content and advertising you see on our website and through our services to ensure you only see material that is relevant to you. The legal basis for this processing is to provide the best possible experience for visitors to our website and users of our services.

    6. Direct Marketing - We may process contact data, account data, customer relationship data, and/or transaction data for the purpose of creating, targeting, and sending direct marketing communications via email, SMS, post, and/or fax, and by telephone for marketing purposes. The legal basis for this processing is consent.

    7. Research and Analysis - We may process usage data and/or transaction data for research and analysis of the use of our website and services, as well as research and analysis of other interactions with our business. The legal basis for this processing is consent.

    8. Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-ups of our databases, and our general business records. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

    9. Security - We may process your personal data for security purposes and for the prevention of fraud and other criminal activity. The legal basis for this processing is our legitimate interests, namely the protection of our website, our services, and our business, as well as the protection of others.

    10. Insurance and risk management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, and/or obtaining professional legal advice. The basis for this processing is our legitimate interests, namely the proper protection of our business from risks.

    11. Legal Claims - We may process your personal data where necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights, and the legal rights of others.

    12. Legal Compliance and Vital Interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

  4. Retention and deletion of personal data

    1. This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal data.

    2. Personal data that we process for any purpose or purposes must not be kept for longer than is necessary for that purpose or those purposes.

    3. We retain your personal data as follows:

      1. contact details will be retained for a minimum period of 12 months from the date of the most recent contact between you and us, and for a maximum period of 24 months;

      2. Account data will be retained for a minimum period of 6 months from the date of closure of the account in question and for a maximum period of 12 months from the same date;

      3. customer relationship data will be retained for a minimum period of 12 months from the date of termination of the relationship with the customer in question and for a maximum period of 24 months from the same date;

      4. Transaction data will be retained for a minimum period of 3 months from the date of the transaction and for a maximum period of 6 months from the same date;

      5. communication data will be retained for a minimum period of 12 months from the date of the communication in question and for a maximum period of 24 months from the same date;

    4. In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained.

    5. Notwithstanding any other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  5. Personal data security

    1. We will take appropriate technical and organizational precautions to protect your personal data and to prevent its loss, misuse or alteration.

    2. We will store your personal data on secure servers, personal computers, and mobile devices, as well as in secure manual storage systems.

    3. The following personal data will be stored by us in encrypted form: your name, date of birth, contact information and password.

    4. Data relating to your inquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.

    5. You acknowledge that the transmission of unencrypted data (or inadequately encrypted data) over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.

    6. You must ensure that your password is not susceptible to being guessed, either by a person or by a computer program. You are responsible for keeping the password you use to access our website confidential, and we will not ask you for your password (except when you log in to our website).

  6. Your rights

    1. In this Section 6, we have listed the rights that you have under data protection law.

    2. Your principal rights under data protection law are:

      1. right of access - you can request copies of your personal data;

      2. right to rectification - you can ask to rectify inaccurate personal data and to complete incomplete personal data;

      3. the right to erasure – you can ask us to delete your personal data;

      4. the right to restrict processing – you can ask to restrict the processing of your personal data;

      5. right to object to processing - you can object to the processing of your personal data;

      6. the right to data portability – you can ask that we transfer your personal data to another organisation or to you;

      7. the right to lodge a complaint with a supervisory authority – you can lodge a complaint about our processing of your personal data; and

      8. the right to withdraw consent – ​​to the extent that the legal basis for our processing of your personal data is consent, you may withdraw that consent.

    3. These rights are subject to certain limitations and exceptions. You can learn more about data subject rights by visiting https://www.garanteprivacy.it/regolamentoue .

    4. You may exercise any of your rights in relation to your personal data by writing to us, using the contact details below.

  7. Third-party websites

    1. Our website contains hyperlinks and details of third-party websites.

    2. Generally, we have no control over, and are not responsible for, the privacy policies and practices of third parties.

  8. Children's personal data

    1. Our website and products are aimed at people over the age of 13.

    2. If we have reason to believe that we hold personal data of a person under the age indicated in our databases, we will delete that personal data.

  9. Updating information

    1. Please let us know if any personal information we hold about you needs to be corrected or updated.

  10. Information about cookies

    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

    2. Cookies can be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date ; a session cookie, however, will expire at the end of the user session, when the web browser is closed.

    3. Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

  11. Cookies we use

    1. We use cookies for the following purposes:

      1. Authentication and status - we use cookies to identify you when you visit our website and as you navigate our website and to help us determine whether you are logged in to our website;

      2. Shopping cart - we use cookies to maintain the status of your shopping cart as you navigate our website;

      3. personalisation - we use cookies to store information about your preferences and to personalise our website for you;

      4. security - we use cookies as part of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

      5. Advertising - We use cookies to help us display advertisements that will be relevant to you;

      6. Analysis - we use cookies to help us analyse the use and performance of our website and services; and

      7. Cookie Consent - We use cookies to store your data and preferences in relation to the use of cookies more generally.

  12. Cookies used by our service providers

    1. Our service providers use cookies, and these cookies may be stored on your computer when you visit our website.

    2. We use Google Analytics. Google Analytics collects information about the use of our website via cookies. The information collected is used to create reports on the use of our website. You can learn more at For more information about Google's use of information, visit https://www.google.com/policies/privacy/partners/ and you can view Google's privacy policy at https://policies.google.com/privacy .

    3. We display Google AdSense advertisements on our website. The advertisements can be personalized to reflect your interests. To help determine your interests, Google and its partners use cookies. These cookies are used to track your previous visits to our website and your visits to other websites. You can opt out of personalized advertising by visiting https://www.google.com/settings/ads , and you can opt out of third-party cookies for personalized advertising by visiting http://www.aboutads.info . You can view Google's privacy policy at https://policies.google.com/privacy .

    4. We use a Facebook pixel on our website. Using the pixel, Facebook collects information about users and their use of our website. This information is used to personalize Facebook ads and analyze usage of our website. To learn more about the Facebook pixel and Facebook's use of personal data in general, see Facebook's cookie policy at https://www.facebook.com/policies/cookies/ and Facebook's privacy policy at https://www.facebook.com/about/privacy . Facebook's cookie policy includes information about how Facebook uses cookies to show you ads. If you are a registered Facebook user, you can change how ads are targeted by following the instructions at https://www.facebook.com/help/568137493302217 .

  13. Amendments

    1. We may change this page from time to time to reflect how we process your data. If we make significant changes, we will post a notice on the ateliermolayem.com website or via other means of contact, such as email, so you can review the changes before continuing to use ateliermolayem.com.

  14. Official Data Protection

    1. If you wish to exercise your rights, have a complaint, or simply have questions, please contact us at mail@ateliermolayem.com

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