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We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

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In the event that your order arrives damaged in any way, please email us as soon as possible at mail@ateliermolayem.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

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If you have any further questions, please don't hesitate to contact us at mail@ateliermolayem.com

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R E F U N D    P O L I C Y

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, certificates and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mail@ateliermolayem.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mail@ateliermolayem.com.

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DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned such us custom products, special orders or personalized items.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on discount sale items or gift cards.

 

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EXCHANGES

Unfortunately we’re not able to offer online exchanges at the moment.

 

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REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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